TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Tom CSS Score: 100
Referral: Definitely Would
Submitted: 3/12/2013
Thank you for your commitment to customer satisfaction. Please contact your distributor if you have any questions regarding this report.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
a. Overall Satisfaction Very Satisfied 12.50
b. Prompt Very Satisfied 12.50
c. Courteous and Friendly Very Satisfied 12.50
d. Took Time to Understand My Needs Very Satisfied 12.50
e. Knowledgeable Very Satisfied 12.50
f. Kept My Home Neat and Clean Very Satisfied 12.50
g. Completed the Work in a Timely Manner Very Satisfied 12.50
h. Answered Questions to My Satisfaction Very Satisfied 12.50
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? Yes
4. How did you find the contractor? Recommendation
5. Primary reason for selecting this contractor? No Answer
6. Do you have a Service or Maintenance Agreement? No
7. Were you offered a Service or Maintenance Agreement? No Answer
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
Please see next page for comment
I plan on calling McClaren's company in the future when I have a problem or just to maintain my A/C, heating system, etc.
Thomas M.G.
TRANE
CUSTOMER SATISFACTION SURVEY
INSTALLATION FEEDBACK
McClaren Heat and Cool
Customer: Kathy + Scott CSS Score: 100
Referral: Definitely Would
Submitted: 5/23/2013
Thank you for your commitment to customer satisfaction. Please contact your distributor if you have any questions regarding this report.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 10
- b. Prompt Very Satisfied 10
- C. Courteous and Friendly Very Satisfied 10
- d. Took Time to Understand My Needs Very Satisfied 10
- e. Knowledgeable Very Satisfied 10
- f. Kept My Home Neat and Clean Very Satisfied 10
- g. Explained the Operation & Maintenance Very Satisfied 10
- h. Explained Equipment and Labor Warranties Very Satisfied 10
- i. Completed the Work in a Timely Manner Very Satisfied 10
- j. Answered Questions to My Satisfaction Very Satisfied 10
2. Would you recommend the contractor to your friends or family? Definitely Would
3. What factors were important to you in selecting a Trane Trane Reputation, Quiet Operation, Temperature
system? (select all that apply) Consistency, Energy Efficiency, Improve Air Quality,
Previous Experience with Trane
4. How did you find the contractor? Previous Experience
5. Did the contractor offer you
- a. Multiple energy efficiency options? Yes
- b. Financing options? Yes
- c. Trane Optional Extended Warranty? Yes
- d. Service or Maintenance Agreement? Yes
- e. Nexia Home Intelligence? No Answer
- f. Trane CleanEffectsTM air filtration system? Yes
6. Please share any additional comments or describe in your own words your overall experience. Customer comments:
Great guy, would use often.
Hi Artie,
Just wanted to let you know you guys are awesome. Hard working and very polite!! Thanks a bunch!
Sarah
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Sheila CSS Score: 98
Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Satisfied 11.25
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Home Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Satisfied 11.25
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? No
4. How did you find the contractor? Previous Experience
5. Primary reason for selecting this contractor? No Answer
6. Do you have a Service or Maintenance Agreement? No
7. Were you offered a Service or Maintenance Agreement? Yes
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
"They installed our unit several years ago. They replaced an ignition coil and got our heat back running. Very polite and were there when they said they would be."
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Sandra CSS Score: 100
Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 12.50
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Home Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Very Satisfied 12.50
Total Customer Satisfaction Survey Score: 1100 1*
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? No
4. How did you find the contractor? Telephone Book/Yellow Pages
5. Primary reason for selecting this contractor? Friendly/Trustworthy
6. Do you have a Service or Maintenance Agreement? No
7. Were you offered a Service or Maintenance Agreement? No Answer
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
"We were thrilled with McClaren - both the receptionist and the contractor! We will definitely call again! Kept My Home Very Clean, Very Satisfied."
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Gary CSS Score: 100
Address: Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 12.50
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Home Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Very Satisfied 12.50
Total Customer Satisfaction Survey Score:
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? No
4. How did you find the contractor? Previous Experience
5. Primary reason for selecting this contractor? Previous Experience
6. Do you have a Service or Maintenance Agreement? No
7. Were you offered a Service or Maintenance Agreement? No Answer
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
"From phone call, no heat call to departure of service tech. Top notch company. Outstanding service on several times I have called them. Friendly, came right out and got my heat back running!"
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Frank CSS Score: 100
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 12.50
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Home Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Very Satisfied 12.50
2. Would you recommend the contractor to your friends or family? No Answer
3. Was system working when you contacted contractor? No Answer
4. How did you find the contractor?
5. Primary reason for selecting this contractor? No Answer
6. Do you have a Service or Maintenance Agreement? No Answer
7. Were you offered a Service or Maintenance Agreement? No Answer
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
"Great"
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Fran i CSS Score: 100
Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO
THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 12.50
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Home Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Very Satisfied 12.50
Total Customer Satisfaction Survey Score .. I 1*
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? No
4. How did you find the contractor? Previous Experience, Recommendation
5. Primary reason for selecting this contractor? Previous Experience
6. Do you have a Service or Maintenance Agreement? No
7. Were you offered a Service or Maintenance Agreement? No
8. Please share any additional comments or describe in your own words your overall experience
Customer comments:
"I have used McClaren for many years for both AC and heating and have found their service to be outstanding for reliability, promptness, and cost."
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Donald CSS Score: 100
Address: Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS.
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 12.50
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Home&Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Very Satisfied 12.50
Total Customer Satisfaction Survey Score: 1100
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? Yes
4. how did you find the contractor? Telephone Book/Yellow Pages
5. Primary reason for selecting this contractor? No Answer
6. Do you have a Service or Maintenance Agreement? No
7. Were you offered a Service or Maintenance Agreement? No Answer
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
"We are very satisfied with the system installed and all work that was done. We had one minor problem that was handled in less than 4 hours. It's nice to know there is still honest and reputable people out there."
TRANE
CUSTOMER SATISFACTION SURVEY
SERVICE FEEDBACK
McClaren Heat and Cool
Customer: Debra CSS Score: 100
Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 12.50
- b. Prompt Very Satisfied 12.50
- c. Courteous and Friendly Very Satisfied 12.50
- d. Took Time to Understand My Needs Very Satisfied 12.50
- e. Knowledgeable Very Satisfied 12.50
- f. Kept My Horne Neat and Clean Very Satisfied 12.50
- g. Completed the Work in a Timely Manner Very Satisfied 12.50
- h. Answered Questions to My Satisfaction Very Satisfied 1250
Total Customer Satisfaction Survey Score: 1100
2. Would you recommend the contractor to your friends or family? Definitely Would
3. Was system working when you contacted contractor? No
4. How did you find the contractor? Telephone Book/Yellow Pages
5. Primary reason for selecting this contractor? No Answer
6. Do you have a Service or Maintenance Agreement? Yes
7. Were you offered a Service or Maintenance Agreement? Yes
8. Please share any additional comments or describe in your own words your overall experience Customer comments:
"Bought my new gas furnace in 2006 - has been working fine - Great service & installation experience"
You've been prompt, professional & reasonable, we look forward to our new McClaren Heating & Air Conditioning systems!
- Stephanie & Brian
Your guys were great, so polite, professional, and did a great job cleaning up after all the work was completed, absolutely nothing but praise for them. We appreciate them staying late to ensure we had heat!
Thanks!
- Steph
Your guys have been great, I was shocked to see them there at 5:30 when I got home last night, during a nor'easter, dedication, love it!
Thanks for all the hard work thus far.
- Steph C.
I would like to personally thank Dan M. For his exceptional service the last several years. He is always quickly responsive to any issues we have had related to either air conditioning or heating systems. During this most recent storm he responded and came to our home to help with our heating system to make it compatible with a generator so we could warm our home. Please Let him know how very appreciative we are. It is so nice to know who is coming into our home and to trust that they have our best interest at the foremost of their service concern.
- Barbara M.
TRANE
CUSTOMER SATISFACTION SURVEY
INSTALLATION FEEDBACK
McClaren Heating and Air Conditioning, Inc
Customer: Anthony G. CSS Score: 100
Address: Referral: Definitely Would
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 10
- b. Prompt Very Satisfied 10
- c. Courteous and Friendly Very Satisfied 10
- d. Took Time to Understand My Needs Very Satisfied 10
- e. Knowledgeable Very Satisfied 10
- f. Kept My Home Neat and Clean Very Satisfied 10
- g. Explained the Operation & Maintenance Very Satisfied 10
- h. Explained Equipment and Labor Warranties Very Satisfied 10
- i. Completed the Work in a Timely Manner Very Satisfied 10
- j. Answered Questions to My Satisfaction Very Satisfied 10
2. Would you recommend the contractor to your friends or family? Definitely Would
3. What factors were important to you in selecting a Trane Good Value for Money, Energy Efficiency, Reliability system? (select all that apply)
4. How did you find the contractor? Internet Search
5. Did the contractor offer you:
- a. Multiple energy efficiency options? Yes
- b. Financing options? Yes
- c. Trane Optional Extended Warranty? Yes
- d. Service or Maintenance Agreement? Yes
- e. Nexia Home Intelligence? No Answer
- f. Trane CleanEffectsTM air filtration system? Yes
6. Please share any additional comments or describe in your own words your overall experience.
Customer comments:
McClaren Heating & Air Conditioning was amazing from Start to finish. Artie the owner personally insured everything went smooth and without a hitch. I would recommend them to all I know and plan on using them again for another project.
TRANE
CUSTOMER SATISFACTION SURVEY
INSTALLATION FEEDBACK
McClaren Heat & Cool
Customer: Judy W.t CSS Score: 100
Address: Referral: Definitely Would
Technician:
Thank you for your commitment to customer satisfaction.
SURVEY RESULTS: CUSTOMER RESULTS:
CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING
QUESTION ONLY.
1. How would you rate your satisfaction with the contractor personnel in the following areas?
- a. Overall Satisfaction Very Satisfied 10
- b. Prompt Very Satisfied 10
- c. Courteous and Friendly Very Satisfied 10
- d. Took Time to Understand My Needs Very Satisfied 10
- e. Knowledgeable Very Satisfied 10
- f. Kept My Home Neat and Clean Very Satisfied 10
- g. Explained the Operation & Maintenance Very Satisfied 10
- h. Explained Equipment and Labor Warranties Very Satisfied 10
- i. Completed the Work in a Timely Manner Very Satisfied 10
- j. Answered Questions to My Satisfaction Very Satisfied 10
2. Would you recommend the contractor to your friends or family? Definitely Would
3. What factors were important to you in selecting a Trane system? (select all that apply)
Good Value for Money, Quiet Operation, Warranty, Temperature Consistency, Energy Efficiency, Improve Air Quality, Reliability
4. How did you find the contractor? Internet Search
5. Did the contractor offer you:
- a. Multiple energy efficiency options? Yes
- b. Financing options? Yes
- c. Trane Optional Extended Warranty? No Answer
- d. Service or Maintenance Agreement? Yes
- e. Nexia Home Intelligence? No Answer
- f. Trane CleanEffectsTM air filtration system? Yes
6. Please share any additional comments or describe in your own words your overall experience. Customer comments:
We could not have experienced a better installment than we did with McClaren Heating & Air Conditioning. Right from his appointment to giving us an estimate to the installation it could not have been more professionally done. The sales & work crew lived up to a very high expectation.
- Jon & Judy